Hurricane Simon · Guest update
A message to our guests
We're prepared, and we're watching Simon closely.
Hurricane Simon is expected to pass near Banderas Bay on Sunday, October 11. Our team at Vidanta Vallarta-Nuevo Nayarit is prepared and is looking after every guest at the resort. We will share updates here as soon as we have them. Thank you for your support and patience. It means the world to all of us at Vidanta.
· Central Mexico time
Your vacation is protected. Find your section below.
Guests at the resort
Thank you for being with us.
Your safety is our only priority. Our team is by your side, and we'll share updates with you here at the resort.
No call needed
Arriving October 10 to 13
Travel when it feels right for you.
Please confirm your flight with your airline before you leave home. If you would rather not travel now, we'd love to welcome you at no additional cost, in whichever way suits you best:
- Vallarta, a little later: select new dates for travel over the next 12 months.
- Vidanta Riviera Maya: enjoy the turquoise waters of the Mexican Caribbean, with the same Vidanta care you know and love.
- Our other destinations across Mexico: choose between Los Cabos, East Cape, Mazatlán, Acapulco and Puerto Peñasco.
Simply email us your preference and our team will take care of the rest.
Email us your preferenceBy email, no call needed
Arriving October 14 or later
Your reservation is safe with us.
There's nothing you need to do today. We'll reach out personally if anything about your stay changes.
No call needed
Robbie Williams · October 27
Your tickets remain valid.
There is no change to announce today. If anything changes, every ticket holder will hear from us by email.
No call needed
Vidantaworld Mexico Open
Your tickets and hospitality remain valid.
There is no change to announce today. If anything changes, every ticket holder will hear from us by email.
No call needed
Booked through an agency or travel site
Your agency can help you fastest.
Our travel partners have our flexible options, so please contact the company you booked with for any change.
Contact your agency
We're here for you
We're always happy to hear from you.
You're welcome to call or email us at any time. For the next few days, our phone lines are operating with limited capacity while our team focuses on the most urgent requests. If yours can wait, we kindly ask that you reach out a little later. Thank you for helping us take care of everyone.
Phone
Official updates are posted only on this page at Vidanta.com and on our verified social accounts. We will never ask for card details or payment by WhatsApp, social media, or an unexpected call.